top of page
FAQ
Frequently asked questions
General
A Team Order is the group of orders placed by the cut-off date. This is the cheapest way for your students to get their tops, and all Team Orders receive free shipping.
For students who miss the cut-off window, we call these follow-up orders. Shipping is charged at checkout for these orders and delivered direct to the customer.
We create a unique URL for your school that leads to a password-protected page. Teachers set the password for their students to use to access approved apparel. Because many of you will have cast names on the back of your tops, this also keeps student names and school information from being publicly visible.
This depends on how your orders are set up. In most cases, we recommend having your TEAMTOP order page open for 2 weeks. All orders then move into production together. Depending on the quantity your school has ordered, production can take 3–9 days. Once your tops are printed and ready, shipping will be via Australia Post, DHL, Toll or a local courier. Delivery is usually around 4–8 days depending on your location.
We always recommend allowing 21 days as your baseline expectation, but more often than not it is much faster. Timing can depend on workflow, machine use and all the other things life throws at us.
We have a range of products to suit different budgets and needs.
If you want long-lasting, streetwear-style apparel, we have that. If you want something that will last the season and the kids will paint next year’s set in it, we can do that too.
We know cast tops won’t always be at the top of the shopping list for families, so we’ll always work with you to find something that fits your student base.
Tip: Front-only print tops are always the cheapest option.
bottom of page